Returns & Exchanges

At QCY Official, we stand behind the quality of our audio technology and offer a 30-day window for returns or exchanges to ensure your complete satisfaction. If your earbuds or accessories do not meet your expectations, we provide a streamlined process for a full refund or replacement.

Return Process

• 1.
  Initiate Request

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Package

  Securely pack your QCY device in its original packaging, including all charging cables, ear tips, and manuals provided at purchase.

• 3.
  Ship Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep your tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.